From the Desk of Your CEO – COVID-19 Update

Dear Ibex Family,

The World Health Organization declared that COVID-19 is a pandemic. That essentially means that COVID-19 is now found worldwide. In fact, there have been reported cases in nearly every country in which we operate. As such, COVID-19 is now increasingly the key topic of discussion within Ibex and our clients. Accordingly, it is of great importance to us all.

That is why I am reaching out to you to communicate our understanding of the situation, and what steps and measures we are taking in response. We activated a cross-functional global “Tiger Team” chaired by our COO David Afdahl that is meeting daily and communicating non-stop on a real-time basis to best work through this crisis. We have activated health and safety measures globally and are adhering to recommendations from the Centers for Disease Control (CDC) and the World Health Organization (WHO). As part of our continued commitment to you and the business, ibex will limit all non-essential business travel and adhere to all government-issued travel restrictions.

All ibex locations that are in communities that are facing a threat have implemented advanced safety techniques and cleaning protocols to mitigate risk and the spread of germs. Further, all ibex sites are cascading a series of health and wellness tips to ensure each employee is thoroughly advised and educated. These protocols can be found at or for agents specifically,

Our local leaders are working with internal/external partners to provide continuous updates on the resources available to you. To ensure you have easy access to the latest information, we will be posting updates on the ibex intranet and disseminating info through various other communication channels. As always, your site leaders are prepared to address your concerns. However, as an additional resource, please feel free to utilize our dedicated email address,, to submit any questions you may have. Any information received at this email address will be kept in confidence by the Company, in accordance with applicable laws and regulations.

We are committed to navigating through these challenging circumstances together as one team, with your safety and values of ibex at the forefront of everything we do. Be safe and please take extra precautions on your health and safety.