COVID-19 US Employee FAQs for AGENTS


  Question Answer
1 What precautions is IBEX taking against the COVID-19 virus? IBEX has formed a special task force to meet daily to provide oversight and direction in our response, to include reviewing of WHO, CDC and other government updates, and preparing communications.  IBEX has enacted ongoing top-tier preventative measures in each location to include advanced cleaning protocols, proactive supply ordering, and cascading educational health and wellness materials to properly advise employees.
2 How can employees do their part? Employees can help by adopting common-sense health requirements to reduce the risk of transmission of communicable diseases which apply to COVID-19:

·       Wash your hands with soap and water for at least 20 seconds before meals and after using the toilet.  You should also consider washing your hands after you touch a public surface or another individual.  If soap and water are not available, you may sanitize your hands with sanitizer that contains at least 60% alcohol.

·       If you need to cough or sneeze, use a tissue or your arm to cover your mouth and nose (promptly discard any used tissue in a waste receptacle.

·       Avoid touching your eyes, nose, or mouth with unwashed hands.

·       Avoid contact with individuals who appear to have acute respiratory illness or flu-like symptoms.

·       Whenever reasonably possible, stay at least three feet away from others.

3 What are the symptoms of COVID-19? Common symptoms of COVID-19 include:

·       Fever

·       Cough

·       Shortness of Breath


IBEX has posters throughout the site giving you further guidance.

4 What are differences in symptoms between the common cold, the seasonal flu and COVID-19? Please see the table below which describes the similarities and differences in symptoms, so you can have the best information to protect you and your family.
5 What should employees do if they have symptoms? IBEX encourages sick employees who have symptoms of acute respiratory illness to stay home and not come to work until they are free of fever (100.4° F [37.8° C] or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants).
6 What should I do if I am a confirmed positive case for COVID-19? If you have been tested and are a confirmed positive case, you should not come to the site for the later of 14 days from the date of exposure risk or 3 days have passed since the resolution of fever without use of fever reducing medication and significant improvement in respiratory symptoms (coughing and shortness of breath) (“Company Quarantine Period”).
7 What should I do if I am a suspected positive case of COVID-19? If you are a suspected positive case presenting with symptoms as described above, then you should go home immediately.  You should follow the recommended procedures for being tested in your local community.
8 What should I do if I have interacted with someone that might have been in close contact with a suspected case of COVID-19? If you believe you may have been in close contact with a suspected case of COVID-19, we recommend that out of an abundance of caution that you do not come to the site and you should contact your local HR or Site Director.
9 What is IBEX’s position on personal travel? IBEX is not legally able to enforce personal travel restrictions.  IBEX strongly encourages our employees to do everything possible to ensure the health and safety of the employee, their family and their fellow IBEX team members which would include deferral of any personal travel plans.  If you travel to an area designated as a hot spot by a health organization (CDC, WHO, etc.) or by the Company, IBEX may require you to stay away from work for Company Quarantine Period to ensure the infection does not spread.
10 What if an employee and/or a member of their household has symptoms or tests positive for COVID-19? IBEX encourages all employees to act responsibly to family, their IBEX teammates, and our shared community.  As such, we request that they stay home and take care of their sick family member until they are sure that their family member and the employee are free of symptoms and their return to work will not promote the spread of the virus.
11 If I am absent related to COVID-19, will it hurt my absenteeism? General absences should follow our standard call-in procedure and Attendance Policy; notwithstanding the prior statement, if you display symptoms or have been exposed to a Person Under Investigation (PUI), you are required to still call-in regarding expected absence.  We are continually reviewing and adjusting our absenteeism policy as needed to be consistent with public health guidance (including not requiring notes from a health provider for COVID-19 related absences).
12 If employees stay home, will they be paid? Employees who stay home for COVID-19 related issues may use any accrued PTO during this time, but once PTO is exhausted, time off would be unpaid.
13 Does the Families First Coronavirus Response Act apply to IBEX employees? We are aware that the Family First Coronavirus Response Act (“FFCRA”) was enacted into law on March 19, 2020. The FFCRA contains many beneficial provisions which may be applicable to our employees like free testing for the coronavirus without having to use deductibles or co-pays, the availability of enhanced nutrition assistance aid, etc.  The paid sick and paid family leave provisions under the FFCRA only applies to employers with less than 500 employees or certain public companies.  Accordingly, Ibex is not governed by the paid sick and family leave provisions of the FFCRA.  In the event that any law is enacted that effects Ibex and the welfare of its employees, Ibex will immediately comply with such law or laws.
14 Can employees take a leave of absence (LOA) if they need to stay home? Generally, the American with Disabilities Act (ADA) would not cover exposures to COVID-19.  The Family Medical Leave Act (FMLA) might cover these circumstances to the extent they otherwise meet FMLA eligibility requirements.  Additionally, IBEX has its own Leave Policy which could potentially apply.  Please note, IBEX’s internal leave policy and FMLA will not cover anyone who chooses to stay home “to avoid getting sick”.
15 If employee needs to be tested for COVID-19, is it covered? What about other medical expenses? As stated in Response # 17, FFCRA should cover the cost of testing without deductible or co-pays. For other COVID-19 medical expenses, those employees enrolled in IBEX CIGNA or Century insurance plans, CIGNA or Century may cover the cost of certain other COVID-19 related medical expenses for those enrolled employees.
16 What happens if the governor declares a state of emergency? While each state may vary, if a state of emergency is declared for a state where IBEX operates a site, the Global and Local Response Teams will review the requirements in that state and determine if any additional modifications to our action plans are needed.
17 What should I do if the schools in the area have closed and employees are unable to find childcare? IBEX encourages every employee to try and be flexible.  Perhaps alternative scheduling might alleviate some of your concerns (e.g., switching to part-time temporarily or switching to evening shift).  If we can’t creatively solve your issue and you feel the need to miss work, you should follow the normal call out procedures.  You may use any accrued PTO during this time, once PTO is exhausted, time off would be unpaid.  If you are unable to find other childcare, then you may apply for an LOA depending on the expected length of time you would need, provided you meet other eligibility requirements.
18 Is IBEX complying with CDC recommendations like social distancing and limiting gathering size? IBEX is following the developments of guidelines and requirements for large organizations and businesses related to having a healthy and safe work environment for its employees as set forth by the CDC, World Health Organization and Federal, State and local governments.  IBEX’s commitment to its employees is that it adheres to all of those requirements.   In addition to those requirements, many organizations have suggested what they believe to be voluntary best practices for large organizations and businesses. IBEX has evaluated these recommendations and continues to monitor new recommendations as they come out.  Ibex has immediately adopted these recommendations where appropriate and will continue to implement new recommendations that we believe enhances the health and safety of our employees.”
19 Is a work at home option going to be available? IBEX is aggressively evaluating the feasibility of work at home options with each client in each particular region, and if reasonable will be strongly considered.
20 The Governor of PA has closed all non-Life Sustaining Business, what does this mean for IBEX? The Global and Local Response Teams have reviewed the Governor’s order and have determined IBEX’s operations are exempted from the shut-down order.  As such IBEX expects its employees at our Pittsburgh to continue to provide services to customers delivering the essential services that every community depends upon.